Quality Assurance
QUALITY ASSURANCE & RELIABILITY
“Quality is Not an Act, it is a Habit” – Aristotle
What makes Legal Translation Solutions and its parent company, ASTA-USA, America’s Most Reliable Translation Service Providers is their unique and proprietary quality assurance process or “translation workflow methodology”, giving our talented translators a framework within which success and efficiencies can be achieved consistently.
Without this distinctive translation methodology, accountability and quality control may be jeopardized. This unique translation workflow methodology is a proprietary process created to leverage the work of bright, skilled, and certified language professionals within a document translation framework that underscores speed, accuracy, and technical expertise.
People & Process
Our company founder learned early on that employing intelligent, highly motivated, native translators and having them work within structured processes paid huge dividends in quality control, accuracy, and timeliness, yielding continued client satisfaction and retention. Our translation workflow methodology takes advantage of crucial human dynamics such as an aversion to failure and the drive to succeed… Knowing that another certified translator is waiting to proofread their work for a 2nd level or final (3rd level) review, we find that the initial translators are particularly attentive to detail and due diligence.
Accuracy
Great people operate under tightly structured guidelines that demand excruciating attention to the minutest details. Under these stringent guidelines, every document is analyzed, deciphered, translated, formatted, proofread and proofread again. By the time a document reaches the certification/approval stage with our best and brightest translators, the new translated version is, in essence, a perfect match of the original in intent and all salient aspects. No other company can match our precision, expertise, and our dedication to absolute customer satisfaction.
Timeliness
Our unique workflow methodology leverages geographic placement, the Internet and the professionalism of great minds to deliver high quality translation projects in the shortest amount of time. In addition to our in-house experts, a large number of our certified translators are strategically deployed across global time zones in “Virtual translation tag-teams.” This methodology ensures a 24/7 “around-the-clock” translation course of action.
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"How can you be so fast and yet always perfectly accurate? You have a very solid team of legal translators and you always make me look good!"
-Tim Pompa,
Weil Gotshall & Manges, LLP
"You're all that you said you'd be and even more!"
-Joel Nugen,
Verizon Wireless
"It looks fantastic, thank you! It absolutely exceeds my expectations... this is exactly what we need."
-Brian Miloscia, Fraud Investigator,
NJ Division of Consumer Affairs
"There is no one we trust more to get the job done than the group at ASTA. Timely, accurate translations and outstanding customer service!"
-Anthony W. Lloyd,
FreedomRocks, Inc.
"AWESOME! YOU ARE THE MAN! Thanks for getting this done so quickly and for the fair price. We will be doing much more business with you in the future!"
-Shaun Bailey,
QPR (Quality Pavement Repair)
"Nicely done! The Spanish is impeccable."
-Emilie Rayman,
Community Memorial Health System
"Nothing lost in this translation! We're glad we followed your advice... And to know that we're supposed to be the ones imparting advice."
-L. Martinsen,
Morgan, Lewis & Bockius, LLP
"Now we understand how critical quality translation is... You make us look good and bring clarification to our LEP struggles."
-Nancy Rivera,
AETNA
"Thank you very much for your considerable time and effort on our behalf. It's a pleasure working with you and we're very happy with both the process and the results. "
-Fran Kowalsk, President,
Sound & Video Creations, Inc.
"I dream of the day when our own processes will be as efficient and as reliable as yours."
-Dr. Joseph Leonard,
Darwin Pharmaceutical
"Simply REMARKABLE! Our clients are extremely pleased with this assignment... As for myself, I am without words. BRAVO!!"
-David Shultanza,
Baker & McKenzie
"Thanks again for a terrific job! You are the best!"
-Anne Catherine Savage,
UBS Investment Bank
"Wanted to give my compliments - working with you and ASTA has been a pleasure. All work was completed quickly and all dealings have been handled very professionally."
-John Howard,
InMotion Software, LLC
"It is always a great pleasure to work with you because of your integrity, attention to detail and courtesy."
-Gina Tobar,
Washington Real Estate Group
"Customer service at its best! World class translation delivery."
-John Preston,
Infiniti Escondido
"I'm thrilled at how easy this process has been with you. I'll be sure to send future translation work your way."
-Sheri,
Bazany Design
"ASTA-USA has consistently provided translations of the highest caliber and they have always met our demanding deadlines."
-Julian Rawle, Managing Partner,
Pioneer Consulting
"Thank you for the impeccable service and the sheer quality of this translation!"
-Linda Harvey,
Powerwave Technologies
"The translation that you provided me was extremely accurate and done in a very timely manner. Thanks to you and your great company!"
-Sean D. O'Brien, Recruiter,
US Army
"Nothing is ever lost in translation with your company. The details are all in and they all make sense... I wish all vendors were like you!"
-Hans Marksen,
STRYKER MEDICAL
"You are always on top of everything. The translation is perfect and the service is first class!"
-Ron Bar,
CITIGROUP
"What more can I say! This is excellent. As always, you guys deliver to perfection!"
-Karen Rudenstein,
LO JACK Marketing Communications
"All this data - domestic and foreign now makes all the sense in the world... Thanks to your brilliant translators!"
-R. L. Coulier,
Northrop Grumman
